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Client & Family Portal

Involve your clients and their loved ones.
Service users and nominated family members can log in to our online portal to view care plans and visit details, helping them understand and make informed decisions about their care. They can also send messages to your care team and upload memories and important dates so you can personalise the care you provide.

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Transform care with unmatched benefits

When a family or friend has to purchase care for their loved one, it is much more than just a practical service, as emotion plays a huge role. To help manage expectations and worries, communication between your business, staff, the client, and their loved ones will be the difference between success and failure. Our family app can help streamline your communications and provide your clients' families and friends with peace of mind.

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Real-time information

Client and family members have access in real time to the most current information regarding care and services fostering trust and transparency between a care agency and a client /family member. All data is secure and only accessed by authorised individuals enhancing privacy and compliance with security standards and regulations.

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Medication clarity

The family portal allows loved ones to see and check the full list of medications, including the dosage and frequency, that must be taken during a visit. Allowing the family to see what is scheduled and completed will help limit the number of times they call the office to check in on their loved one.

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Planned visits

Family members can see the times, dates, and frequency of the care visits for their loved one, along with which carer has been assigned to complete the visit, without the need to call the office to double-check everything is in order.

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Carer feedback

During each visit, your carers will complete the tasks recorded in the app. As they work through what is required for a visit, the carers can leave updated messages so family members can see what is being said in real-time.

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The choice is yours

As with many other areas within our system, we are able to customise what families can and can't see so that the system works in line with your goals and objectives.

Discover Cutting-Edge Features of Care Management

Our Care Management Solution’s advanced features are designed for to ensure our customers are able to deliver comprehensive, efficient, and secure care. Enhance your operations with our innovative tools tailored for home care excellence.

6 Star Rostering System

Incident Handling & Safeguarding

Payroll & Invoicing

NLW Compliance Reports

iOS and Android Carer App

Recruitment & Retention Tools

Contact Log & Mini-CRM

Real-Time Alerting

Remote Worker Safety

Client & Family Portal

Maximise efficiency, care, and security with Unique IQ

Partner with Unique IQ to transform your operation, saving valuable time and money while enhancing care quality. Our solutions empower you to concentrate on delivering exceptional care, free from administrative burdens. Enjoy peace of mind knowing our software secures and streamlines your processes, setting a new standard in care management efficiency and reliability.

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Allows businesses to focus on care

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Saves businesses money and time

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Offers businesses peace of mind

Explore more solutions to elevate your care

Broaden your capabilities with our range of solutions tailored for home care excellence. From Rostering & Scheduling to Compliance, discover tools designed to enhance every aspect of your care delivery.

Rostering & Scheduling

Optimise staff schedules with ease, ensuring reliable coverage and client satisfaction.

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eMAR

Improve safety with our streamlined electronic medication administration record system.

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Care Management

IQ:caremanager collects client details for a holistic care history view, helping you create personalised care plans.

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High-Performing Software for Enhanced Care Delivery

At Unique IQ, we prioritise performance, ensuring our solutions are streamlined to suit all users. We take great care in the design and build of our products to ensure they are user-friendly, helping you do your job better—not just faster, but more accurately—without overcomplicating tasks or slowing you down.

  • Consistency: In 2023, we achieved an impressive uptime rate of 99.9%—less than 60 minutes of downtime for the entire year!
  • User-Friendly Design: Our products are designed to be intuitive and accessible. Even self-proclaimed technophobes can quickly get to grips with them.
  • Continual Improvement: We regularly roll out feature updates based on your feedback, ensuring you have what you need to manage your business and deliver personalised care.

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