Home Instead Stockport

Switching time and attendance monitoring system to IQ:timecard helped Home Instead’s Stockport office to get their foot on the ladder with integrating electronic call monitoring into day-to-day operations.

The Challenge

Renowned for their high-quality services for those who need it most, Home Instead is one of the UK’s leading providers of domiciliary care. They support people to live independently in their own homes through a range of companionship, home help and personal care services, and together they delivered over 6 million hours of care last year.

When IQ:timecard became available, the move to a more suitable method of tracking their employees was inevitable. The previous system was too expensive to continue running as a long-term solution and was incompatible with BOSS, the payroll solution that they used. IQ:timecard was the logical solution – it was more cost-effective for the company, it offered a high-quality electronic call monitoring solution, and it was compatible with all of their existing software.

The Implementation

IQ:timecard was implemented around three years ago – and many of the Care Professionals were already highly familiar with call monitoring solutions. The switchover between the two systems was smooth and efficient.

The Results

David Moore, of Home Instead Stockport, says, “To be able to monitor Care Professional activity and also bill each day from accurate data is fantastic. The initial move from timesheets to call monitoring took a little bit of effort, but since then things have run really smoothly.”